Service Level Agreement (SLA)
"What happens if SLA metrics are not met?"
Quick Answer
A contract specifying the exact standards of performance, uptime, and quality metrics a service provider must deliver, commonly used in IT and outsourcing.
Legal Framework in Turkey
Service Level Agreement (SLA) is governed primarily by the Turkish Code of Obligations No. 6098, which provides comprehensive rules for contractual relationships. Understanding these provisions is essential for drafting enforceable agreements.
Key Points to Remember
- Turkish Code of Obligations applies to most commercial contracts
- Freedom of contract is a fundamental principle, with some mandatory provisions
- Written form may be required for certain agreements
- Choice of law clauses are generally respected for international contracts
Drafting Considerations
When drafting contracts involving service level agreement (sla), attention should be paid to Turkish-specific requirements and practices. Bilingual contracts (English-Turkish) are common for international transactions.
Including appropriate dispute resolution mechanisms, clear governing law provisions, and well-defined obligations helps prevent future conflicts and ensures enforceability.
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